Theatre Hall 17

Theatre Hall 17

Tuesday 27th September

Wednesday 28th September

speaker

11.00 - 11.30

ALAN RAWLINS

5 stages for success with the property in your business

Whether just concerned with one unit or a whole portfolio, large or small there are many ways that you can benefit from Alan’s experience in this dauntingly wide field. What signs to look out for to help you to identify opportunities and perhaps to help you to avoid making some costly mistakes that the unprepared or the unwary can make when looking to acquire or otherwise deal with their property interests.

speaker

12.30 - 13.00

Malik Tahir

KEEP YOUR (Takeaway/Restaurant) CUSTOMERS CLOSE TO YOUR CHEST

The seminar would inform takeaway/Restaurant owner about the online market growth, changing customer buying behaviour and how takeaway/Restaurant owners can capitalise on the online growth and keep their customers ownership. The seminar would emphasize the importance of having their own complete online platform to cater all services including table booking, food ordering and how the restaurant website can play a vital role in marketing communications of a takeaway/Restaurant

speaker

13.15 - 13.45

Gary Townley

Create, Innovate and Protect – Intellectual Property Explained

We are an Executive Agency and Trading Fund of the Department for Business, Energy and industrial strategy (BEIS). We promote innovation by providing a clear, accessible and widely understood Intellectual Property (IP) system, which enables the economy and society to benefit from knowledge and ideas. We do this by granting rights (Patents, Trade Marks, Designs and Copyright) and also developing IP policy and providing advice to businesses.

speaker

14.00 - 14.30

Aaron Newell,

Trade Marks: Future-proofing Your Brand Protection

Lewis Silkin LLP consistently ranks in the top tier of UK law firms for brand management. One of the firm’s brand protection lawyers will discuss legal considerations that go into protecting a new brand in a cost-effective way, both domestically and internationally

speaker

14.45 - 15.15

Prashant Dang

Creating “Wow moments”, Excellence, Loyalty & Customer Experience

How businesses can create “Wow moments” with right combination of technology and human touch. Creating excellence and customer experience doesn’t have to be difficult. What small businesses needs to go through to create an experience that turn satisfied customers into loyal customer evangelists using technology. Increase customer engagement, build personalized relationship and wow customers by automating marketing efforts and implementing mobile and email strategies.

speaker

15.30 - 16.00

Richard Felgate

Embedding Energy Reductions into Restaurant Design and Operation to deliver big savings

Why are so many hospitality businesses missing out on big energy reduction savings? We’ll look at the different areas of design, specification and operation to highlight the reductions that can be achieved and why investing in energy reduction will probably deliver some of the best paybacks and ROI’s.