Keynote Theatre 4
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Tuesday
10.30 - 11.00
Malachy O'Keeffe
Wingstop UKDelivering IRL Experiences In The Digital Age
Young people are highly engaged in the social and digital world. How can restaurants ensure these great digital relationships are nourished whilst delivering brilliant IRL experiences and opportunities for them?
11.15 - 11.45
David Moffat
Boparan RestaurantsThe Shift in Guest Interaction and Service in the Hospitality Industry
As Self-service kiosks (SSK) continue to revolutionise various facets of the hospitality sector, one aspect remains predominantly human-centric: food delivery to guests. Despite the surge in automation, this pivotal interaction remains a vital touchpoint, allowing establishments to inject a personalised touch into their service offerings.
12.00 - 12.30
Kefhira Pintos
Uber Eats UK & IrelandTop Tips and Tricks for Owned-Channel on-Demand Delivery
Love the idea of starting your own delivery channel and engaging with your customer directly? Don't know where to start? Join Kefhira Pintos from Uber Direct as they walk us through top tips to starting and supercharging delivery on your own digital channels
12.45 - 13.15
Noel Hunwick
inamo restaurants & inamo sukoshiFuture Dining: inamo Restaurants' Food Tech Journey
Exploring the innovative journey of inamo restaurants as they reshaped dining through cutting-edge technology. This talk delves into how inamo has integrated interactive tables since 2008 for guest ordering & experiential entertainment, to enhance customer engagement & streamline operations. Learn about the challenges & successes in merging tech with hospitality, and how inamo has adapted their concept to suit.
13.30 - 14.00
Allen Simpson
UKHospitalityThe Skills Agenda
Hear from Allen Simpson, deputy CEO of UKHospitality on what the next ten years for skills in hospitality looks like - what skills will we need, what are the government going to do, and what are hospitality businesses doing to lead?
14.15 - 15.15
Mex Ibrahim, Sally Abe & Aida Khan
Women in the Food Industry, The Pem & SHOLA Karachi KitchenChallenges of the Restaurant Industry Post COVID
The panel will explore some of the challenges which still face the restaurant industry following COVID. Discover any pivoting & opportunities which took place in their businesses and their thoughts on the future for hospitality post COVID.
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Wednesday
10.30 - 11.00
Brendan Kelly
JKS RestaurantsTech & Project Management: Powering Successful Openings
Learn how to use tech and project management expertise to streamline openings and operations.
11.15 - 11.45
Peter Backman
theDelivery.WorldRestaurant Delivery. Partnerships to Profitability
Restaurant delivery involves many players – restaurants, riders, delivery platforms, tech companies and more. Each has their own agenda. Peter will address issues such as: What is the current situation? What does the future hold? And what are the opportunities for profitable development?
12.00 - 12.30
Stephen Clark
TortillaThe Impact of Technology on the Customer's Experience
With the increasing use of customer facing technology in restaurants, this is a conversation of what we have learnt and implemented in Tortilla to try and ensure no matter the customer journey, it is a positive one for all our guests.
12.45 - 13.15
Maneet Ranmal
Papa JiJourney of Papa Ji
Mr. M Ranmal, founder of the award-winning Papa Ji brand, as he shares the inspiring journey from a COVID-era food truck to a thriving modern Asian fusion franchise. This seminar will explore the challenges of launching a brand during a pandemic, the art of culinary innovation, and the successful expansion into franchising and retail. Discover insights into brand building, product development, and creating a lasting impact in the food industry.
13.30 - 14.00
Bledi Jahjaga
Pizza PilgrimsInnovation With a Conscience
Our Guest Pizza series through our ever growing efforts to become a better business for our teams, guests and planet.
14.15 - 14.45
Cristina Saviotte
Azumi (Zuma)Creating Highly Alluring Restaurant Spaces
We will explore the art and science of designing restaurant environments that captivate and delight guests. Learn how to utilize interior design, lighting, decor, and layout to create an inviting and memorable dining experience. Whether you're a restaurateur, designer, or simply passionate about the hospitality industry, this seminar will provide valuable insights and inspiration for enhancing restaurant spaces.
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